There’s been a lot of talk about how some countries are not satisfied with the Apple 1-year AppleCare warranty. And you know what? I don’t blame them. I think it’s extremely annoying that most companies limit it to that. I don’t buy a piece of hardware just to use it for a year, I kept my iPhone 2G from 2007 to 2010. I also have an external hard drive I’ve been using since 2008. My iPad Mini was bought to last me until it breaks too.
I don’t understand why my low-end pair of Sennheiser headphones have a 2-year warranty, yet pretty much the last 20-something pairs of other brands don’t? I’ve actually decided that I will only buy Sennheiser branded ones from now on for that reason. I’ve been through three pairs of Apple EarPods now, and these are still going strong nine months later.
I had a similar problem with my Kindle Keyboard. The e-ink exploded around a certain small area, and Amazon wants me to buy a refurbished unit just slightly out of my warranty. Sure, it’s cheap, and there’s better models now, but it’s very sad that we pay a good amount of money for these things, only for them to have a defect a month after your warranty ends. Another time, my iPhone 4 had just a WEEK left of AppleCare left before the headphone jack gave up.
Smartphones should have a two-year warranty. I think if you’re stuck paying for a phone for two years, it is not fair that if a problem occurs right when you have five months left of a contract, that you’re pretty much forced to deal with it by either paying a termination fee, hoping you have an early upgrade, or getting a cheap prepaid replacement. Again, you’re still paying for it technically, so where is that coverage?
Why can’t AT&T fix my phone when all it needs is a simple shell replacement part that is $25 on eBay? Why does Apple limit their warranty to a year when they are on a yearly OS update schedule? I completely understand when it comes to accidental damage that you are better buying a new device, but how about for stuff that just stops working or develops a problem due to just normal use?